We’re here for moo
Uh, wait… whoops. We mean, ‘We’re here for YOU.’ When you reach out to Trek, you’ll always get a real person. Unless our Project One cows figure out the phones.
Call your local retailer
Get the fastest local service from the Trek retailer in your area.
Find your trek retailer
Call Trek Customer Care
Get product and warranty guidance from our Trek ZA team in Johannesburg.
Mon – Fri, 8 am – 5 pm (CAT)
Frequently Asked Questions
I have a question about a bike I’m shopping for
What if my retailer does not have the bike I want?
All Trek retailers can place an order for you. The faster you place your order with your shop, the faster the bike will arrive.
How do I find my closest retailer?
Your local bike shop is your local resource for all things cycling – and Trek, Bontrager and Electra products are only available at the very best ones. Use our Shop Finder tool to find your closest retailer.
See shop finderWhat size bike do I need?
The size bike you need depends on a few things but primarily the combination of your height and inseam will determine what size bike will fit you best. Our Size Finder can help you find the right bike for you.
See size finderDo you accept trade-ins?
Every shop manages their own trade-in or trade-up policies in a way that makes the most sense for them. If you have a bike to trade in, the best thing to do is check with your local Trek retailer to see what options exist.
I have a question about a bike I own
Where is my bike’s serial number?
If you tip your bike upside down, there should be a serial number on the bottom of your bike on a silver or grey sticker. Serial numbers typically start with a ‘W’.
Can my serial number tell you what bike I have?
Only if the bike was registered after purchase.
Do you have touch-up paint?
We offer touch-up paint for many of our bicycle paint colours. Close paint matches can also be sourced through means like car paint workshops or even finger nail polish for minor touch-ups.
What type of warranty does my bike have?
We offer the best warranty policy out there.
Warranty detailsDo you have a manual for my bike or accessory?
Oh, we have manuals. So many manuals. Check them out here.
Find your manual
